Return & refund policy

Your Satisfaction is 100% guaranteed with any product purchased on Playfuul.com If for any reason, within 14 days of receiving your order, you are unsatisfied with a purchase made on Playfuul.com, you may return it to us for a refund.


No questions asked!

Refund policy

You have the right to cancel your purchase within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire physical possession of the product.

To exercise the right to cancel, you must inform us of your decision to cancel the order by a clear statement by e-mail to support@playfuul.com. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.


Effects of cancellation

If you cancel your purchase, we will reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the purchase.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back. You shall send back the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from the purchase. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Note: Please make sure you return all essential parts: the game, the box, the elements.


To return an item

1. Please notify Playfuul of the return by email to support@playfuul.com prior to returning the item. Don’t forget to mention your name and order number in the email for fast handling.

2. Put your game (s) in its original packaging (including the box and games elements) in a shipping box, along with a note mentioning: your order number and your name. Please make sure it is packed adequately to prevent damage during shipping (we do not accept liability for returned packages which are damaged during transit). Mail the parcel to us using a shipping company of your choice to the following address:

285 Centerpoint Blvd,
Pittston, PA 18640
United States

3. The shipping cost is paid by the customer who is also responsible of the product until we receive it.

4. Once we receive your parcel, we will carefully inspect the product.

5. We will issue a refund.